For medspas, keeping loyal clients happy is often more challenging than attracting new ones. In 2025, AI receptionists for medspas and after-hours support are key to ensuring guests can book, reschedule, and communicate with ease. ClinicSoftware CRM empowers medspas to meet these expectations and boost client loyalty.
How Medspa Clients Feel About AI Receptionists
Our survey of over 1,100 U.S. medspa clients shows that 71% are comfortable interacting with an AI receptionist for bookings and communications. Middle-aged clients lead adoption: 80% of those aged 45–60, and 72% of those 30–44, are comfortable using AI. Even clients over 60 are increasingly open, with 41% very comfortable using an AI receptionist instead of a human.
Client Scheduling Preferences and 24/7 Call Support
While online booking is popular, phone access remains essential. 83% of medspa clients say calling is usually easiest for changing appointments, and 51% say it’s always easiest. 79% have skipped booking because reaching someone was too difficult. ClinicSoftware CRM’s AI receptionist software ensures no call is missed, turning every interaction into a potential booking.
Client Experience and Retention
Easy, accurate, and 24/7 booking drives loyalty. 79% of clients say they’d be more loyal to medspas with easier communication. 64% value round-the-clock receptionist access, and 73% are more likely to rebook if 24/7 scheduling is available. More than 8 in 10 clients prefer medspas offering after-hours support. Combining AI reception for wellness brands with always-on accessibility ensures client satisfaction and repeat visits.
Front Desk Expectations for 2026
Survey results show clients prioritize:
- Speed, availability, responsiveness – 51%
- Accuracy – 49%
- Friendliness – 43%
Efficiency and reliability are critical. Medspa clients want a front desk that is fast, accurate, and welcoming — in that order. ClinicSoftware CRM’s AI front desk for medspas delivers on all three, freeing staff to focus on in-person guest experiences.
What This Means for Medspas in 2026
Clients aged 30–60 are ready for AI receptionists. 24/7 booking and phone access are no longer optional; they are expected. By combining AI reception with after-hours support, medspas can provide convenience that drives loyalty and ensures seamless scheduling.
Book a Consultation
Learn how ClinicSoftware CRM’s AI receptionist for medspas can help your business meet 2026 client expectations. Book a meeting now to ask questions about implementation, automation, and client retention strategies.